In the unlikely event that you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.

To request a return or exchange, please email us at [email protected]  Please state your name, order number and the email address that was used to place the order. We will then provide you with next steps.

Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.

Returns Terms

We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.

The refund will be issued when the stock is accepted back into our inventory. Your refund will be sent to you via your method of payment excluding delivery charges – unless Rosie Made A Thing is at fault.

Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days.

Chocolate is a perishable food item, and we are unable to accept returns, refunds, or exchanges on chocolate products.

Order Cancellations

If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Simply email us at [email protected]. to request the cancellation.

EU Right To Withdraw

If you are a consumer based in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire after 14 days from:

• the day you (or a third party indicated by you, other than the carrier) receive the goods; or
• in the case of services, the day the contract is concluded.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

Email: [email protected]

Post: Rosie Made A Thing, 16 Nursery Court, Kibworth Business Park, Kibworth, Leicestershire, LE8 0EX, England.

To meet the deadline, it is sufficient for you to send your communication before the 14-day withdrawal period has expired.

If you withdraw from your purchase:

• You must send the goods back to us at: Rosie MAde A Thing, C/O 2WL Mill 2, Pleasley Vale Business Park, Mansfield NG19 8RL, England
• You must return the goods without undue delay and no later than 14 days from the day you inform us of your withdrawal.
• You must take reasonable care of the goods while they are in your possession.

You will be responsible for paying the direct cost of returning the goods.

We recommend using a tracked service, as you are responsible for the goods until they are received by us.

If you withdraw from this contract, we will reimburse you:

• All payments received from you, including the cost of standard delivery (excluding any additional costs for express or upgraded delivery options)

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling.

Refunds will be processed:

• Within 14 days of receiving the returned goods, or
• Within 14 days of receiving proof that the goods have been returned (whichever is earlier)

We will use the same payment method you used for the original transaction, unless expressly agreed otherwise.

You may handle the goods to the extent necessary to establish their nature, characteristics, and functioning (as you would in a physical shop).

We reserve the right to reduce your refund if the value of the goods has been diminished due to excessive handling.

The right to withdraw does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
• Perishable goods (e.g. food, flowers)
• Digital content once download or streaming has begun with your prior consent
• Services that have been fully performed with your prior consent

If you have any questions about returns or withdrawals, please contact:

• Email: [email protected]
• Address: Rosie Made A Thing, 16 Nursery Court, Kibworth Business Park, Kibworth, Leicestershire, LE8 0EX, England

Withdraw from contract of sale here